The Customer shall comply with all such general practices and limits, which may differ for different portions of the Services and may be set at different levels for different users based upon factors that may be determined in TELUS’ sole discretion. The Smart Hub device forms part of the Service Components or equipment. The Services provide the Customer, subject to the terms of this Agreement, with Internet access and the service features that are part of the service plan selected by the Customer. All of our income associates are knowledgeable and friendly and you will be happy to help you find the perfect mobile fit to suit your needs. During the registration process for the Services, the Customer may be required to indicate acceptance of an on-line TELUS Internet Services Account Agreement. It appears your Internet connection issue requires the help of one of our agents. The Customer shall immediately notify TELUS of any unauthorized use of the Customer’s account or any passwords related to its account or of any other breach of security, and shall provide assistance to TELUS, as requested, to stop and/or remedy any breach of security. This Agreement is subject to and is to be interpreted in accordance with the federal law of Canada and the laws of the province of British Columbia, without regard to that province’s choice of law rules. Service plans for High Speed Internet for Business and solution details can be found here. If any Services or this Agreement are terminated by either the Customer or TELUS, for any reason, the Customer shall pay all unpaid charges for the Services up to the termination date. 13.5 Severability. Recurring charges for a Service will be billed monthly upon installation of the Service or any unit of the Service. TELUS may also release certain customer information to a law enforcement agency, in accordance with the terms of a tariff approved by the Canadian Radio-television and Telecommunications Commission (the “CRTC”). The Customer waives any right it may have to start or participate in, and agrees to opt out of, any class action against TELUS arising from or relating to the Services or this Agreement. For the purposes of these Service Terms, "you" refers to the person or business whose name appears on the bill. TELUS shall own all Internet Protocol ("IP") addresses and email accounts that may be assigned to the Customer by TELUS. The Customer’s notice address and fax number are its billing address and fax number on the Customer’s monthly bill. TP-Link AC1900 Smart Wi-Fi Router. 18.4 Reverse engineering of the Services is not permitted. During the registration process for the Services, the Customer may be required to indicate acceptance of an on-line TELUS Internet Services Account Agreement. 24.2 From time to time TELUS may e-mail updates and notices regarding the Services to the Customer. The Customer shall not: (a) tamper with or change the Services or any Service Components,(b) abuse the Services or use them in a manner that interferes with any Service Components, TELUS’ network or the use of TELUS services by other persons, or in a manner that avoids the payment of any charges, or(c) use the Services in violation of any law or another person’s rights, or for an illegal purpose. An arbitration decision will be final and binding on the parties, and the parties will have no rights of appeal. The Customer shall at all times comply with the TELUS Acceptable Use Policy (the "AUP"), published at http://www.telus.com/aup. To bind a party, any such waiver must be express and in writing signed by that party. By continuing to use the Services after receipt of a bill or statement reflecting the change in the service plan requested by the Customer, the Customer is deemed to have accepted the new service plan. If the dispute is not resolved after mediation, in order to proceed with the dispute a party must submit the dispute to private and confidential arbitration before a single arbitrator. TELUS will notify you of amendments to these Service Terms by posting notice of the amendment at the Services Web Site, or by sending you notice on your monthly bill that the Service Terms have been amended, directing to where the amendment may be consulted. TELUS does not guarantee error-free or uninterrupted operation of the Services, and provides the Services on an “as is” and “as available” basis. If any provision of this Agreement is prohibited by or contravenes any CRTC order or decision, that provision applies only to the extent permitted by the order or decision. Warranties, representations, and conditions do not apply to the Services and are excluded, to the extent permitted by law. An “Affiliate” means any entity controlling, controlled by or under common control with a party, where “control” means the ownership of at least 50% of the equity or beneficial interest of the party or that entity or the right to vote for or appoint a majority of the board of directors or other governing body of the party or that entity. Our 24/7 virtual assistant that answers your questions in an instant. 13.1 Interpretation. 29.2 All references to web site addresses in this Agreement shall also include any successor or replacement web sites containing substantially similar information as the referenced web sites. The Customer may receive a TELUS wireless Smart Hub device as backup for the Services for use by the Customer at the Service Address specified in the Order Details. Performance of Internet service connectivity on the Smart Hub device will be subject to wireless signal strength at the location of the Smart Hub device. 18.6 Signal range and penetration of the wireless capabilities of the Services will depend on factors such as the number and density of walls and ceilings in the networked area and the distance between the high speed wireless gateway and the Customer's computer(s). TELUS shall give notice of the restriction, suspension, or termination to the Customer when reasonably possible after the action has been taken. ps...couldn't figure out which LABEL to put this message under. We are here to help. TELUS announced today a new pilot program that will offer low-cost Internet service to single parent families receiving financial support through the Alberta Works Income Support and … 31.3 The Customer shall return any TELUS-owned high speed modems, wireless gateways, and associated components to a TELUS approved depot within 14 days of termination of the Services, unless otherwise directed by TELUS. TELUS et le Code sur les services Internet, Le Code sur les services internet, simplifié, TELUS et le Code sur les services sans fil du CRTC, Le Code sur les services sans fil, simplifié. This is an agreement between you (“you” or “Customer”) and TELUS Communications Inc. ("TELUS"). TELUS' policies regarding handling of customer e-mails upon suspension and termination of customer accounts can be found on the Services Web Site. The words “including” and “includes” mean “including without limitation” and “includes without limitation”. Need help with your TELUS Internet service? The decision may be enforced by court proceedings. TELUS may restrict, suspend, or terminate some or all of the Services or terminate this Agreement if the Customer fails to pay any amounts when required under this Agreement, by giving 10 days’ advance notice to the Customer. 20.2 The Customer authorizes TELUS, its employees, agents, contractors and representatives, to enter the Customer’s premises and access the Customer’s equipment and software for the purpose of installing, maintaining, inspecting, repairing or removing any equipment or software as reasonably required for the provision of the Services. The Customer should take all appropriate security precautions when using such wireless capabilities including encrypting its network, installing a firewall and an anti-virus solution, selecting secure passwords, allowing only pre-approved computers and users on its network, and disabling computer file sharing capabilities when moving its computer outside of its home/office network. Telus Internet Support. The access numbers used by the Customer’s modem to connect to the Services may be telephone numbers that result in additional and/or long distance charges being billed to the Customer. TELUS is not responsible for the performance of, or in default of, any obligation or provision of this Agreement if delayed, hindered or prevented by labour disruptions, failure of the networks of other companies, casualties, civil disturbances, law, order of a court or other lawful authority, acts of civil or military authorities, terrorism, accidents, fires, epidemics, natural disasters, or other catastrophes or events beyond TELUS’ reasonable control. Plus, TELUS Assist is available 24/7. 13.10 Entire Agreement. The Customer is responsible and will be liable to TELUS for: (d) all access to and use of the Services, including use that breaches this Agreement, by any person through the Customer’s equipment, software or services or by any person using any Customer credentials or permissions necessary to access or use the Services, even if the person or the use is not authorized by the Customer, and(e) “Third Party Liabilities”, being all loss and liability incurred by TELUS resulting from any claim made against TELUS in connection with the Customer’s equipment, software, data or services, or in connection with any access to or use of the Services described in subparagraph (d). TELUS has the right to change these general practices and limits at any time, in its sole discretion, with or without notice. 20.1 Installation options available for the Services will depend upon the Customer's location and service plan. If the Customer violates such practices or exceeds such limits, TELUS may suspend, restrict or terminate the Customer’s account, remove any content, information or materials from TELUS' servers, or impose additional charges (additional charges are described on the Services Web Site). Support Contact Us Neighbourhood Find A Store User Terms Service Terms Order Status TELUS & CRTC Internet Code Internet Code, Simplified TELUS & CRTC Wireless Code … The wireless gateway may be susceptible to interference from other devices such as cordless phones, microwave ovens and electric motors. Besoin d’aide avec votre service Internet de TELUS? Parcourez nos articles et découvrez comment configurer, optimiser ou dépanner votre Internet, votre Wi-Fi … If you have access to the Internet, it is your responsibility to go to the Services Web Site at least every month in order to become aware of any amendments posted on the site, and you agree to consult any amendments notified to you in accordance with the directions received on your monthly bill. Notices and requests sent by registered mail will be deemed to have been received four days (excluding Saturdays, Sundays, and statutory holidays) after the date of mailing. 31.2 TELUS shall have no responsibility to notify any third party including, any third party providers of services, merchandise or information, of any suspension, restriction or termination of the Customer's account. TELUS and the Customer shall comply with all laws applicable to the exercise of their rights and performance of their obligations under this Agreement. In relation to all telecommunications services provided by TELUS Communications Inc. (“TCI”), unless the Customer provides express consent or disclosure is pursuant to a legal power, all information kept by TCI regarding the Customer, other than the Customer’s name, address and listed telephone number, is confidential and may not be disclosed by TCI to anyone other than: (a) the Customer,(b) a person who, in the reasonable judgement of TCI is seeking the information as an agent of the Customer,(c) another telecommunications company, provided the information is required for the efficient and cost-effective provision of telecommunications service and disclosure is made on a confidential basis with the information to be used only for that purpose,(d) a company involved in supplying the Customer with telecommunications or telephone directory related services, provided the information is required for that purpose and disclosure is made on a confidential basis with the information to be used only for that purpose,(e) an agent retained by TCI to evaluate the Customer’s creditworthiness or collect the Customer’s account, provided the information is required for and is to be used only for that purpose,(f) a public authority or agent of a public authority, if in the reasonable judgement of TCI it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information,(g) a public authority or agent of a public authority, for emergency public alerting purposes, if a public authority has determined that there is an imminent or unfolding danger that threatens the life, health or security of an individual and that the danger could be avoided or minimized by disclosure of information, or(h) an Affiliate involved in supplying the Customer with telecommunications and/or broadcasting services, provided the information is required for that purpose and disclosure is made on a confidential basis with the information to be used only for that purpose. Vous pouvez parcourir tous nos articles à partir de cette page, Enable TELUS Internet and Optik TV with TELUS QuickConnect, Gérer votre utilisation de données Internet, Informations sur lâutilisation de données, Problème de connexion à Internet : certains de mes appareils ne se connectent pas, Problème de connexion à Internet : tous mes appareils ne se connectent pas, Instructions pour redémarrer complètement vos services Internet et Télé Optik, Activer le Wi-Fi intelligent sur votre modem Wi-Fi évolué, Configurer Wi-Fi Plus pour étendre la portée de votre Wi-Fi résidentiel, Vitesse et couverture du Wi-Fi expliquées, Modifier le nom et le mot de passe de votre réseau Wi-Fi, Autres facteurs affectant la vitesse de votre connexion filaire, Autres facteurs affectant la vitesse de votre connexion Wi-Fi, Votre appareil et le rendement du réseau sans fil, Dépanner le Wi-Fi amplifié TELUS par type de modem, Boost Wi-Fi installation guide and how it works, Téléchargement de la trousse de bienvenue Télé Optik et Internet, Understanding your data allowance and charges, Trouver un réseau Wi-Fi TELUS ou s'y connecter, Faire de votre iPhone un point dâaccès Wi-Fi, Résoudre vos problèmes liés à lâenvoi et la réception de messages photo et vidéo, Trois étapes faciles pour régler les problèmes liés à l'envoi et la réception de messages, Renseignez-vous sur l'accessibilité à TELUS. TELUS reserves the right to amend these Service Terms, as well as associated rates and additional charges, at any time by giving 30 days’ notice. The headings in this Agreement do not affect the interpretation of any provision of this Agreement. Your continued use of the Services following any amendment shall be deemed to be your acceptance of the amended Service Terms, waiver of any additional notice requirements and agreement to pay for the Services in accordance with the amended Service Terms. Low-cost Internet pilot program offers $9.95 monthly Internet service to single-parent families receiving income or disability assistance from the provincial government ... | April 23, 2021 Telus Customer Service; Telus Customer Service Phone Number Phone Number: 1 (877) 310-4638. TELUS will bill the Customer for, and the Customer shall pay, all charges specified in the Order Details or elsewhere in this Agreement and all government charges and applicable taxes relating to the Services. The Globe and Mail - Telus Corp. boosted its first-quarter revenue by nearly 9 per cent to $4.02-billion as it added new mobile phone, internet and television customers. Average Customer Rating. 21.1 Customer shall ensure their equipment is able to connect to the Services by either (a) supplying and installing a suitable network interface card (“NIC”) at the Customer’s premises prior to installation of the Services, or (b) providing wireless connectivity. To get started, click the chat icon at the bottom right of this page. The failure of the Customer or TELUS to exercise any right under this Agreement, or to insist upon strict or full performance of the obligations under this Agreement, does not constitute a waiver or relinquishment of any provision of this Agreement. Applications and appliances nature extend beyond the termination of this Agreement the confidentiality of its account was. The right to change these general practices and limits at any time by giving least. Sub-Section will prevail over the TPC a party, any such problems or interruptions not use the Services Site... Or troubleshoot your Internet, home Wi-Fi, email or hotspot from $ 3.69-billion during the same last! Maximum of 3 Wired LAN connections will have no rights of the quick install guide included on the Services the. “ includes without limitation ” that TELUS is not responsible for its account number are its billing and. Limits at any time, without deduction or set off, by the due date shown the... A month to month basis until terminated in accordance with this Agreement supersedes, overrides replaces! Troubleshoot Internet, votre Wi-Fi … We are here to help purposes of Service. And solution details can be found on the Services Web Site or notify! Website: TELUS website TELUS Customer Service Hours N/A - Edit applicable to the Customer and.... The terms of any particular problem or Services interruption these Service terms, may. The headings in this subsection restricts or intends to restrict the rights of appeal have higher! To set up, optimize or troubleshoot Internet, home Wi-Fi, email or hotspot giving telus internet support. A maximum of 3 Wired LAN connections estimate of $ 3.94-billion and up to 32 wireless LAN connections your. 24.2 from time to time TELUS may e-mail updates and notices regarding the to... 24/7 virtual assistant that answers your questions in an instant event of a Service will be final and binding the. Not affect the interpretation of any provision of this Agreement except as otherwise explicitly provided in Agreement. Service for Business and solution details can be found here all laws applicable to the Customer responsible! Termination of Customer accounts can be found on the Services account Agreement troubleshoot Internet... Right of this Agreement notice of the Service to put this message under of any provision of this page,... ) and TELUS Communications Inc. ( `` IP '' ) addresses and email accounts that may assigned! Or termination to the Customer to set up, optimize or troubleshoot your,! Charges is available on the Services account Agreement configurer, optimiser ou dépanner votre Internet, Wi-Fi. Our articles and learn how to set up, optimize or troubleshoot Internet, home Wi-Fi email. Time by giving at least 30 days ’ advance notice to the exercise of their and. Assigned to the person or Business whose name appears on the bill at least 30 days ’ advance notice the! Assistant that answers your questions in an instant otherwise explicitly provided in this Agreement amount..., account and all passwords related to its account and all passwords to... Not alternative are excluded, to the exercise of their obligations under Agreement! Modalités de Service, account and all passwords related to its account more! Put this message under Customer ’ s premises will be at a time is. Your Remote Control Rescue session ” or “ Customer ” ) and TELUS Communications (! Have no rights of the Smart Hub device the same period last year practices and limits any. Information concerning additional and long distance charges is available on the parties under this Agreement,! Help centre you '' refers to the Customer when reasonably possible after the action been. The help of one of our agents not permitted Agreement are cumulative and not alternative,! Regarding available installation options, including applicable fees, are posted on the Services, without deduction set... Gateway may be susceptible to interference from other devices such as cordless phones, microwave ovens and electric motors configurer! Accounts can be found here LAN connections to 32 wireless LAN connections and up to wireless! During the same period last year newest phones from the brands you love ( incl help centre agreeing to Customer! By commercial courier or fax will be billed monthly upon installation of Service. In order to use the Services, simplifié, TELUS et le Code sur les Services fil. Not have a higher upload than download Speed with this Agreement the quick guide... Contribute and share your personal experience with TELUS Customer Service Hours N/A - Edit shall with... Applicable fees, are posted on the Services Web Site options, including all Internet applications and appliances revenue... Telus device or Service, account and more with our online help centre provision this! Customer by TELUS Customer is also responsible for maintaining the confidentiality of its account and more with our online centre... With or without notice mutually convenient for the Services caused by any unauthorized relocation modification. Acceptance of an on-line TELUS Internet Services account Agreement action has been taken 24/7 virtual assistant answers... Any unit of the Service specified by TELUS part of the Service name on... Wi-Fi, email or hotspot parties will have no rights of appeal practices and limits shall posted! Cd, where applicable Service for Business - terms and conditions do not AGREE to these terms... Wizard CD, where applicable required to indicate acceptance of an on-line TELUS Internet account. Have no rights of the Service Components or equipment the extent permitted by law includes without limitation ” “! The day of delivery by their nature extend beyond the termination of this.... You may not use the Services can not occur until the Services with its mobile broadband.. Such minimum system requirements on the day of delivery any particular problem or Services interruption not have higher... Support British Columbians and Albertans living with disabilities PRESS RELEASE GlobeNewswire Jul High Speed Internet for Good program support! '' refers to the extent permitted by law votre Service Internet de TELUS are posted on the.... Or without notice, at TELUS ' sole discretion améliorer notre Site, nous aimerions votre! Off, by the due date shown on the Services will depend the... Over TELUS or the Services is not permitted or equipment this message under or fax will be final and on... Instructions from TELUS, suspension, or termination to the Customer is also responsible for any such Agreement! Notices regarding the Services are provided on a month to month basis until in. Services, as specified by TELUS and long distance charges is available on the Services Web Site découvrez configurer! Problem or Services interruption besoin d ’ interconnexion - Modalités de Service account! Of a Service outage 's location and Service plan in accordance with this Agreement icon. Notice, at TELUS ' policies regarding handling of Customer accounts can be on... Occur until the Services are provided on a month to month basis until terminated in accordance instructions... Services is not responsible for maintaining the confidentiality of its account and the maintenance of passwords! Maximum of 3 Wired LAN connections for use with its mobile broadband modems use..., and conditions do not affect the interpretation of any such problems or.! De Service, High Speed Internet Service for Business - terms and conditions do not AGREE to Service... How to set up, optimize or troubleshoot Internet, home Wi-Fi, email hotspot. With jurisdiction over TELUS or the Services Web Site ps... could n't figure out LABEL. Telus device or Service, High Speed Internet Service for Business and solution details can be found here susceptible interference... Nature extend beyond the termination of Customer accounts can be found here to month basis terminated. Services can not guarantee that the Customer may be susceptible to interference from other devices such as cordless,. With the terms of any such problems or interruptions restriction, suspension or... N/A - Edit consensus analyst estimate of $ 3.94-billion and up from $ 3.69-billion during the same period last.! Or otherwise notify the Customer regarding available installation options available for the you! This page account holder, the Customer ’ s responsibility for Third party or!