By allowing you to track your energy use, smart meters encourage you to make small changes to waste less energy – cutting bills and carbon emissions too. Our engineers will wear masks while they're in your home. Please tell us if you or anyone in your household is unwell or self-isolating. As soon as your smart meter sends us a reading your account balance will update with your accurate energy use and costs. Read on to find out everything you need to know about getting a smart meter. The more often you share your readings, the more feedback we'll be able to give you... which can help you save energy. Click below to see why we rate them so highly and get your £50. So depending on who you switch to, it might become a traditional meter. In the 2021 Uswitch Energy Awards, OVO Energy is the runner-up for the Best Smart Meter Installation and Best Rewards. Smart meters use their own secure network to send us your meter readings – this is separate to your WiFi. Check out our new, lowest-rate plan. The only time they might remove their mask is when it's safe to do so - for example, if they're working alone in a room - and they'll always check with you beforehand. If no one over the age of 18 is at home for the entire installation. A smart meter helps you to track your energy use, showing you how to make little changes that can make a big difference. That’s because smart network benefits depend on a critical mass of SMETS2 meters being installed. For instance, you can use apps and online appliances to top up without having to touch the meter, or go to the shop. Make sure the engineer has clear access to your meters, and they’re free from clutter. The earlier type of smart meter called (you guessed it) SMETS1 may stop sending automatic meter readings if you switch suppliers. Once you’ve booked, we’ll confirm those all-important details by email. video url . Not yet with OVO? Once a tado° Smart Thermostat has been installed by an OVO Energy smart meter engineer, members will be able to sync their tado° account with their OVO Energy account. In February 2017 British Gas installed a Smart Meter. UK's first 3-phase SMETS2 smart meter installed - will OVO fit them for larger than "100A per phase” connections (CT-type meters), and “vector sum” compliant? It supplies five million customers across England, Scotland and Wales. We are a mandatory FIT & SEG licensee, find all the answers on our smart meters FAQs page, for smart meter operations can be found here, the government guidance on Staying COVID-19 Secure here, Smart Metering Installation Code of Practice, Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section), Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section). If this is the case, your appointment will need to be rescheduled. Smart meters can sometimes stop communicating. There are a few other energy companies using the same type of Secure smart meters. I am a man , but understand “ No ! OVO Energy’s Better Smart Energy Plan is their lowest-rate plan for new members, and is fixed for twelve months – meaning prices won’t go up or down during this time. The Smart Metering Installation Code of Practice (SMICoP) is a set of rules and standards that make sure that you get a great experience and quality of service when you’re having your smart meter installed. They’ll ask if anyone in your household is unwell, or self-isolating. Making sure our engineers are trained to the highest standards. A smart meter is a digital gas or electricity meter that communicates with your energy supplier so they can receive your readings automatically. This means your bills are accurate and we can tell quickly if there’s any interruption to your supply. We ask you to choose how often your smart meter sends readings when you first book an appointment. We'll be following all the latest government guidance - including in areas where a local lockdown is in place: To minimise the time our engineers spend in your home, they may work in a slightly different way to usual. Field Operations is an integral part in creating a smart energy system which will mean that our energy networks are run in a completely new way. Spot patterns in your gas and electricity use, so you can see where to make easy savings. With readings sent to us automatically, there will be no more estimated bills. Smart meters are super secure. At OVO, we've signed up to this code of practice (of course). These are the catchily named SMETS2 meters that work with all energy suppliers. Before your appointment, disinfect the area around your meter where the engineer will be working. Ovo says it set out to make energy cheaper, greener and simpler, but is now focused on smart technology too. Which doesn’t sound that exciting, but it’s a big part of the move towards zero carbon. If possible, go into a different room while they’re installing your meter, and make sure pets are kept out of the way. Showing you how to check your energy use - so you can spot patterns and make small changes that could help you save energy. They're specially trained to take strict precautions while they're inside your home. Smart meter owners can now see their energy use in near real time and receive accurate bills without submitting meter readings. Your smart meter automatically sends us readings. When you book, we’ll share even more info about what to do before, during and after your appointment, to stay as safe as possible. Our engineers will also be observing social distancing, which includes asking you to stay safe in another room while they work. You may also need to take readings if you’ve switched energy suppliers and your smart meter isn’t compatible with your new provider’s systems. We’ll need to switch off both your electricity and gas for about 20 minutes each. Do I have to be a member to get a smart meter with OVO? Stay at least 2m away from the engineer at all times. All OVO Energy customers can request a smart meter upon joining the provider. First check your energy use in your online account to see if anything’s changed. We can check the info from your smart meter, and use it to: If we need to use the information for anything else, we’ll get in touch to talk it through with you and explain why. Thinking about switching to OVO? Yes you can: having a smart meter doesn’t change your right to switch energy suppliers. Helping you understand how to use your smart equipment, so you can get the most from it. They even stated it was against my wishes , but thought I might change my mind. This shows your off-peak (night-time) reading in kWh. On the day of your appointment, our team will call ahead to check it’s still safe to visit. They are usually only set in response to website activity such as a request for services, setting your privacy preferences, logging in or filling in forms or to support affiliate tracking on our site. Important: if you or anyone in your home feels unwell before your appointment, please give us a call on 0330 303 5063 and we’ll work through your options. Once installation is complete, we’ll leave you some useful information on energy efficiency best practice and some other helpful energy-saving tips. Eve M. Book your smart meter installation now. Because when you’ve figured out how to waste less energy around the home, you can not only lower your bills, but you can also reduce your carbon emissions. OVO has already installed over 750,000 smart meters for its customers. That makes taking meter readings a thing of the past! We won’t be able to carry it out safely. Check out our complete smart meter FAQs. The Smart Metering Installation Code of Practice (SMICoP) is a set of rules and standards that make sure that you get a great experience and quality of service when you’re having your smart meter installed. Problems during smart meter installation. No, we won’t charge you a cancellation fee if you need to cancel because of a coronavirus-related situation, or if you become unwell. 06890795 registered in England and Wales, VAT No. Wherever possible, please give the engineer space to work safely. With a smart meter, your readings are sent to us automatically. On top of that, in Uswitch's latest survey of 17,000 households in the UK, we scored 4.5 stars out of 5. While installation is free, there may be an extra charge if your existing meters, your wiring, or any gas leaks need fixing beforehand. Smart meters don't use the internet and have their own closed communications system. It’s possible that, although your usage hasn't changed, your IHD is showing incorrect pricing. Improve our service to you and other members. Unless it’s a technical issue we may have to charge you a £30 cancellation fee. They measure how much energy you use, then share this info with you in your online account and an In-Home Display (IHD). Smart meter booking. There are a few things that may affect how long it takes us to get your new smart meter fitted – such as where you live, the kind of home you live in and the type of meter you have at the moment. Jade D. "The engineer went above and beyond today, as he noticed my gas cooker was dangerous. Important: if you’re showing any symptoms of coronavirus, please make sure to reschedule for after the two week self-isolation period. If you want automatic readings it's easy to get a new smart meter. However, some households aren't currently eligible for OVO to install smart meters … My British Gas Smart Meter is now useless because OVO does not support the technology British Gas uses. OVO offered me one of their Smart Meters, but I … Send a meter reading There are over 22 million smart meters (and counting) used in households all around Britain today. No more monthly meter readings. We’re taking strict measures to keep both you and our teams safe, so this means we’re not able to carry out smart meter appointments for people who are self-isolating. When the engineer arrives, they’ll check this again with you in person. This is because we’re now only able to take emergency calls, so we can help those who need us most. "OVO smart meter experience was fantastic. Get a smart meter when you join us on our lowest rate with Better Smart – for new members who don't yet have a smart meter. It’s all part of the effort to create a smarter energy grid, which helps deliver more efficient, reliable, low-carbon energy to Britain's households. Charles. Unlike your old meter, you can see how much energy you’re using – so you can make small changes to stop wasting energy, which can help you save money. You can also see confirmation that we comply with the government guidance on Staying COVID-19 Secure here. And, if any of this happens we’ll return as soon as we can to finish the job. That’s because the 2020 Uswitch Energy Awards rated us Best Energy Supplier in 5 categories – including Best Smart Meter Experience. It's been designed with top cybersecurity experts, including the government's security and intelligence organisation, GCHQ. We’ll also ask you to choose a 4-hour time slot as follows: 8am - 12pm; 10am - 2pm; 12pm - 4pm; 2pm - 6pm; This indicates the time slot during which the engineer will arrive, rather than when the installation will be completed. 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