I did call 1 866 a few times but not from a non-Koodo phone. I think it would be reflective of poor ethics if they accepted inbound calls from a non-Koodo phone but not from a Koodo phone. Dial *611 from your mobile phone, and choose option 6 to speak to an agent. after 2 hours on the phone i proved to him that the charges were not valid to which he agreed. I do know that Koodo and Bell were matching these deals before, so if you like the Telus network you could just switch to Koodo their sister company. Under 'GENERAL,' tap Call blocking & Decline with message. I have an issue with Koodo Mobile too. Press question mark to learn the rest of the keyboard shortcuts. We highly recommend that you update your email address in your Koodo Refer-A-Friend program profile to match the same email address as your Koodo Self Serve account by or before April 19, 2017 to ensure your Refer-A-Friend profile and Koodo Self Serve account are correctly synced up. He walked me through the process of switching plans and getting a new phone without changing my phone number (which for some reason isn't possible to do on your own on the Koodo website). What number to dial on my phone to talk to a Koodo Mobile representative? Complete your activation and place your new Koodo Prepaid SIM into your mobile phone. Due to this, before swapping providers, first I will see if Fido will match the plans, as they have done before in the past. You can do this by: Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you! You can also contact a Koodo rep by sending a message on Facebook Messenger or Twitter, where you may have better luck with someone who could help you out. Again, this is for every single friend you refer to Koodo. While +1 866-995-6636 is Koodo Mobile's best toll-free number, there are 2 total ways to get in touch with them. Also, since Koodo Mobile is the division of Telus, which operates under the "Koodo Mobile" business name, you can call Telus and they could also help you with your concerns. i have contacted koodoo mobile customer service twice since david last called me. Check. Recommended. From a landline, very important to precise, New comments cannot be posted and votes cannot be cast. Koodo program. If you follow these instructions to the T and it doesn’t work lmk. In total, you can communicate with Koodo Mobile using 2 different media: phone, web. i honestly feel like i’ve been abused by koodoo mobile. Please try again in a few minutes. Contacting Koodo Mobile - by phone or otherwise. i would have more luck speaking to a robot. Select your device to determine the service request fee. I don’t know when this change took effect but every time I try to call Koodo, an automated message tells me they will hang up and and a digital … Press J to jump to the feed. Self Serve. Why do you want to spend hours on hold when we can contact you on any phone number in a couple of minutes? Thats a tollfree number that can be called from a landline or mobile. You can call Koodo Mobile at toll free number, write an email, fill out a contact form on their website www.koodomobile.com, or write a letter to Koodo Mobile, 25 York Street, Toronto, Ontario, M5J 2V5, Canada. The main difference however is the fact that they do not require any contracts which means you can change your plan at any time you want. Need to upload service request documents? I phoned in & talked to a rep. to cancel the phone. i have been lied to. Tap Menu > Call Settings. I get your all about making changes online, and skimping on costs, but I have found it impossible to speak to someone about an account change I can't do online. over the 6 or 7 years that i was a koodoo customer i paid thousands of dollars, in data charges which i still do not understand. i just want to speak to someone who can speak english, a canadian who is not programmed like a robot to give generic replies and who can actually understand where i am saying. I spent the next 8 months fighting with koodo to repair the phone, while they refused to do so. I had been told to contact person A, and when I do so, they tell me to contact person B, then person B tells me it’s person … Note: Only an account owner can add lines, cancel an account, or do a TOWN. They have a promo on right now for new activations and I wanted to speak to customer service to see if they would give it to us (existing clients). There are just a few things we want to let you know about the online payment methods we can accept. (Samsung … Call anytime: 888-959-6783 Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies both times he left a phone number that when i called back a french lady answered that obviously wasn’t a koodoo employee. Then on the phone with Sabrina and told that we only paid $600. There is absolutely NO way to reach a person! We'll send you an e-mail with instructions to reset your password. Apparently it doesn't count when you do it to someone else. Tap the Call logs tab. Yes, that’s right. You could try to contact Koodo directly and ask a tech to check. I need to speak to customer service but I call the number and it directs me to their virtual assistant. i have all these phone calls recorded. What I offered were other Koodo numbers, which you can call and hopefully they should be able to provide you with their office number. I cannot log in to the self serve website, the digital assistant can’t help me, the digital assistant won’t schedule a phone call for me. Just dial *611 in your Koodo Mobile phone. Type your number, type schedule a callback, click schedule a callback, type a brief explanation (Ex I need to cancel or I need my phone unlocked), then your first name, your last name, then phone number you want to get a call at. Koodo Mobile is owned by Telus and operates on the same strong network as Telus. including the phone call where i was called a liar about data charges the agent said were valid. Helpful Add Comment On the Choose phone number step, select a new phone number. Plus, whenever you restart your phone or remove the SIM card, your SIM card will automatically lock, showing "Locked SIM" in the status bar. A SIM PIN protects your SIM card from unauthorized and unintentional communication or internet browsing. i just spent 30 minutes with a koodoo supervisor (i recorded the convo). My hearing is not the greatest, but the volume can be turned up to a volume that I do not need to use a secondary hearing aid to hear the ringer or the person on the other end of the call. https://www.koodomobile.com/find-nearest-store. I have a billing issue where Koodo has been billing me the wrong tax on my bill or a few months. More expensive devices are assiged to higher tiers. Transferring from Public Mobile You’ll need to call in. Sorry, we're still checking this file's contents to make sure it's safe to download. But David, a Koodo customer service rep from their call center, deserves some public appreciation here. If you are currently located in Canada, you can visit your local store and speak with a rep to see what is wrong with your account. The make and model will determine the value of your device and also the tier to which it is assigned. When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. Phew! Koodo, tell me why is it when I call *611 its near impossible to speak to a human being? Most changes to your Koodo account can be done for free via Self Serve. After finding what I wanted online, new phone and upgrade my plan. Koodo offers a refer friends and family referral program, you (the referrer) and the person you referred to both will receive $5 off your monthly bill for 5 months. If you prefer to have a representative make these account changes for you, service fees may apply. I'd prefer not to switch around but it seems to be the only option to get a better deal. It only took 45 minutes to finally speak to someone and when I told her what phone I wanted it was no longer available for the price advertised. That’s $25 saved. How can I get ahold of a Koodo Mobile representative? Type your number, type schedule a callback, click schedule a callback, type a brief explanation (Ex I need to cancel or I need my phone unlocked), then your first name, your last name, then phone number you want to get a call at. I NEED TO TALK TO A REAL PERSON. i will continue to call koodoo until i speak with someone from canada. After that, type “#socialtech” - that would help to make the option for callback showing up earlier. https://www.koodomobile.com/find-nearest-store. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. The unofficial subreddit of Koodo, a Canadian mobile flanker brand owned by TELUS. Review your billing and usage, or make changes to your account and services, without any service fees! i have never been abused by a human that i can remember, but this really does feel like abuse. GetHuman-callme did not yet indicate what Koodo Mobile should do to make this right. south america koodoo mobile customer service reps will not put in a request to have an account management call me back. Then when I magically seem to punch in the right code to unlock the vault to your call centre.. 3 reviews of Koodo Mobile "I have been using Koodo Mobile Cell Phone for almost a year, I am happy with the phone, to the point that I have not had to call tech support once, Yay. You can contact Koodo Mobile on your phone by dialing 611 or from any other phone at 866-995-6636. Another way to is to chat with a rep via facebook https://www.facebook.com/Koodo/twitter. As others have stated, Koodo has TERRIBLE customer service, or technically speaking, they don't have customer service AT ALL! Go to www.koodo.com/chat, enter your number when asked. who just kept going in circles and not even making sense. The next best way to talk to their customer support team, according to other Koodo Mobile customers, is by telling GetHuman about your issue above and letting us find somebody to help you. i have been called a liar. Thanks for the reply. Told something different by every person we have talked to. Press J to jump to the feed. unlimited talk in Canada (No long distance) unlimited picture and text including international destinations 2GB of Data, and Call waiting, display and Visual Voicemail. because since i’ve been with a new provider i do not have these charges and i use my phone the same way. I tried to schedule a call from their virtual assistant but it keeps telling they're too busy to schedule a call back. You can book a callback on koodomobile.com/chat on your personal phone number anytime. We're currently $50/5gb We don't need more data, but I'd like to drop the monthly $. Tap Phone. https://www.koodomobile.com/find-nearest-store. Here are Telus office phone numbers: You can also reach out to us on social media (https://m.me/Koodo) in case you really want to avoid a callback, if you have account related issues. someone named David from account management called me back, last winter and last month. It is possible for more than one person to have permission to make changes. Koodo is a self service carrier. Existing Koodo customer for over 10 years. Hold allows people to leave of they have more important matters instead of getting called back at inconvenient times because the agents cant respect the callback time requests. Your service request fee depends on the tier of your device. Each additional person with authority to make changes on the account must be added by someone who already has authority - starting with the account owner. Sorry, our virus scanner detected that this file isn't safe to download. 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