Koodo Mobile Help @ secure.koodomobile.com. If you prefer to have a representative make these account changes for you, service fees may apply. Prepaid accounts and Koodo wireless home phone numbers are not eligible for rewards in the referral program. The process took less than 1 minute, I got my confirmation from koodo and following that another confirmation from Public Mobile. OR After claiming the offer, the referee has 30 days to activate on a Koodo post-paid plan and visit the referral site to provide their new Koodo phone number. Koodo differs from its parent Telus by not requiring a fixed term contract. Shop. Self Serve. Select the blue arrow beside the bill you want to view, and itâll download as a PDF for you to save or print. I filled in the Account number with koodo account number ( you can find this on your koodo bill), entered an alternative number as some other number and Authorized User as my name that appears on the koodo bill. You did not come back to the referral program to tell us your new Koodo phone number. Learn more about the Koodo Tab page. To see it, first sign in to Self Serve. Then mail it to this address: Koodo Mobile PO Box 11005 Succursale Postale Centreville Montreal, QC H3C 4T5. The offer is available online for new MyTab activations or phone upgrades on $45 per month or higher plans (after the $5 Digital Discount). He said they are doing a routine verification of customer data. The latest review I want to cancel my service was posted on Mar 5, 2021. Best phone number +1 866-995-6636 Koodo Mobile Help Pages: What to Know This is the Koodo Mobile help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. Since the deal offered was “not in the store” we accepted offer of $45 plan, reduced to $40 per month and a credit for the activation fee. Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number The issue in GetHuman-cmacaho's own words I have now purchased a second preowned cell phone in hopes to be able to use it other then just at home with wifi. Initial Koodo Mobile complaints should be directed to their team directly. The "free phone number" thing applies to not being charged long distance fees and it's always referred to as a toll-free number. Sometimes when you dig through the various help topics and volumes on secure.koodomobile.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. If you didn’t get an email from us then check your junk folder or call us at *611 and we’ll help you out. Koodo currently provides postpaid, prepaid, and wireless home phone services. Hi, I’ve recently purchased a new phone and plan through Koodo and have two issues that I can’t seem to resolve with the online assistant and can’t get in touch with anyone by calling *611. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. While +1 866-995-6636 is Koodo Mobile's best toll-free number, there are 2 total ways to get in touch with them. A phone rep called with a great deal, so we added another line, new phone number and we already had a phone. Q: How does #100 charges appear on my current mobile phone bill? Like Koodo, Freedom will deliver the $100 as 10 monthly $10 bill credits. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. If you are looking for Koodo Mobile's best customer help page or faq or forum, this is the best entry point according to 9,882 GetHuman users in the last 12 months. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative. You’ll need to provide your 8-digit Koodo account number. Heads up! You may go several hours or a day without getting a reply from Koodo Mobile agents. As of July 5, 2020, Tab balance and transaction details will no longer be on the downloaded PDF bill and can only be seen on the Koodo Tab page in Self Serve. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you! There aren't any exceptions aside from the old "top friends/family" feature that the Big 3 and their subsidiaries used to offer. He walked me through the process of switching plans and getting a new phone without changing my phone number (which for some reason isn't possible to do on your own on the Koodo website). Next, click the Self Serve menu at the top of the page. Recommended. I restarted my phone and now I have to Sign in a Password for Emergency call*Cant get r... Re. I WANT TO SPEAK TO A LIVE PERSON TO GET A PHONE . Being a subsidiary of Telus, Koodo has been able to offer extensive coverage and a strong presence in mobile retailers. Within the dropdown, under your name and phone number, you'll see your account number. When l asked for the number to be changed to a local number Koodo tried to charge $10 for the help because l called to talk to a rep. Note: A bill older than 18 months can be sourced only through a rep. You can help! I recently created an account with Koodo and switched my phone number over to it from my dad’s Koodo account. Most changes to your Koodo account can be done for free via Self Serve. You can call Koodo Mobile at toll free number, write an email, fill out a contact form on their website www.koodomobile.com, or write a letter to Koodo Mobile, 25 York Street, Toronto, Ontario, M5J 2V5, Canada. I restarted my phone and now I have to Sign in a Password for Emergency call. Scam Phone Number 18669956636, Someone pretending to be from Koodo Mobile called to verify account!. As of July 5, 2020, Tab balance and transaction details will no longer be on the downloaded PDF bill and can only be seen on the Koodo Tab page in Self Serve. Payments will reflect on your Koodo account in 3-5 business days. Don’t know your account number? Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. I want to move from Bell and want to find out what offers Koodo has. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. If you’re mailing a bill payment, make sure you include your remittance slip, and make sure your Koodo Mobile customer number is on your cheque or money order. If you want to get some from Koodo on the phone, you can call 611 from your Koodo mobile or ring them toll free. Almost all options include unlimited Canada-wide … My phone is out of service. Koodo Mobile has a page or online help desk for customer service, but you can also call them on the phone. Freedom’s fine print notes that the credit will start appearing on customers’ second bill. A: Telehop's #100 service charges will appear on your TELUS mobile, Koodo mobile, or TELUS or Koodo Pay & Talk as summarized charge of usage during the billing period. Recent recommendations regarding this business are as follows: "don't go with these guys", "Check your monthly bills", "Do not … Click the link above and register a Koodo Self Serve account. It has been just over a month now, please help! On October 2nd, 2018 PC mobile monthly customers will continue to receive the same wireless service but will be re-branded Koodo. Articles by Koodo Articles by Koodo 18 Mobile Masters Mobile Masters 1 Services Guidelines 2 Billing 820 Plans & Add-ons 720 Web Store 155 Self Serve 614 Tab 152 Prepaid 157 Other 1064 But for some reason, I have not received a bill yet, and Koodo assist tells me that my number is not associated with my account. Phone troubleshooting. We’ve got a great range of tools to help you out! I need a phone number where I can talk to a person. I need to change my credit card so I can continue with the same plan. Starting with your May 2020 bill, any positive Tab amount you earned before August 2017 will be converted into a Koodo upgrade offer that can be put toward buying a new phone at any Koodo location – just like how you would’ve used positive Tab in the past. Select Self Serve at the top of the screen, and then select, To download your bill, head back to Billing and select, Your previous bills, up to the past 18 months, are listed under. They can find the link to enter their phone number in the confirmation email they received after redeeming their offer. Helpful Add Comment Koodo Mobile essentially offers a number of different versions of the same basic prepaid plan. Once you register, you can: - View your E-Bill - Change/upgrade your mobile phone - Add, remove or modify features - Change your plan - Make a payment - Change your mobile phone number - Check your Tab balance source In total, you can communicate with Koodo Mobile using 2 different media: phone, web. Note: A bill older than 18 months can be sourced only through a rep. If you see any errors in this information, be sure to let GetHuman know. The number is 1-866-995-6636. Thereâs a $5 charge for each invoice requested. The next best way to talk to their customer support team, according to other Koodo Mobile customers, is by telling GetHuman about your issue above and letting us … Bill arrived and neither are applied. You activated a prepaid account or a Koodo home phone number. To look up your account, we need the email address or username you use to log in. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. Their toll-free number is 1-866-995-6636 or you can simply dial *611 on your Koodo phone. Koodo Mobile has an average consumer rating of 2 stars from 32 reviews. Self Serve. But David, a Koodo customer service rep from their call center, deserves some public appreciation here. 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