For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta). Late payment charges apply 25 days after the current invoice date. The customer service person informed me that the current rate for water billing is $1.25 per cubic meter. CUPE Local 38 represents about 650 Enmax employees, including customer service representatives, technologists, financial staff and administrative workers. Updated: 2-28-15. Enmax, is by far one of the least ethical companies in Alberta. As you check the attached work order #22342, we were charged three items below: Demand Service Call after Hours: $187.50 Find out how to get connected, save energy, and read your bill. Our call center is fast paced, results driven, high energy, and a constantly evolving workplace. Write a review on ENMAX or ask a question. EasyMax also lets customers alternate from price protection plans to floating-rate plans once per month. Take a tour of ENMAX's Customer Care Centre in Calgary, Alberta. As customers are responsible for monthly bills, even when they do not receive them, it is important to make sure that your contact information is up to date with your energy supplier, if it is ENMAX or otherwise. The office will reopen on Monday, January 4, 2021. Customers also looked upon ENMAX favourably for being locally owned (the City of Calgary is the unique shareholder for the company). Whether you have a question about your bill, your meter, or an emergency, there are here are several ways to contact ENMAX, Call 9-1-1 if a tree touches a line or brings it down and power lines are sparking, there is a fire, or if a power line is on the ground, Find out more about payment options for your ENMAX bill, ENMAX Corp. However, we have tried to look at customer reviews of ENMAX in detail, in order to identify some common themes. ENMAX Energy provides the EasyMax option for residential and small business customers. Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Moving With an ENMAX Contract You must provide at least 30 days' notice to ENMAX of any upcoming change of address. Enmax is a hydro company that provides water and Electricity and natural gas. Customer Service. Indeed … Customers with positive reviews of ENMAX have mostly noted its good value relative to the competition for its energy plans. Identifies customer needs and initiates referrals to BMO colleagues. Here are some of the reasons why ENMAX Corporation was selected as one of Alberta's Top Employers (2021) : ENMAX encourages employees to be active in their local communities with paid time off to volunteer, donating 4,000 volunteer hours on company time in the past year -- additionally, ENMAX … Please note we are not able to install, clean, repair or remove appliances. Most positive reviews note good pay, benefits, and vacation, but many negative reviews note a poor working atmosphere, particularly with respect to team management. Reviews from Enmax employees about working as a Customer Service Representative at Enmax. As an ENMAX Customer Service Representative, you will represent the ENMAX brand by delivering exceptional customer service as a trusted advisor to Albertans for their energy needs. Note: In order to adapt to the business impacts of Covid-19, we have changed the way we connect with our candidates. You must provide at least 30 days' notice to ENMAX of any upcoming change of address. Through its subsidiaries, ENMAX offers a range of innovative energy solutions to over 674,800 customers across Alberta including electricity, gas, renewable energy and other services. Get in touch with us by phone, online, social media or our mobile app. The union’s contract with Enmax … Customer service representatives are happy to help clarify your questions and even explain your bill. ENMAX powers a better customer experience. We’ve put together tips and information that help answer common questions about your service. Customer care: 310-2010 (toll free). Alberta Electric Utilities Act regulations allow regulated rate companies to collect undercharged amounts up to 12 months after the date of the error. Power Outages Crowsnest Pass. Proud to be Albertan - ENMAX Customer Care Centre - YouTube Fortis Alberta. Based on 6 salaries posted anonymously by ENMAX Customer Service Representative employees in Calgary. You will have to provide them with the new address, the move in and move out dates and your site identification number. For these services, you need to contact a qualified heating and/or plumbing contractor. ENMAX Energy Corporation not only works within the Wholesale Energy and Generation business lines, but also provides energy products to Alberta customers. ENMAX has a history of competitive offers; its recently-ended Choose Free plan offered one year of free electricity (up to $750 worth) for a five-year plan. The challenge. Call 403-562-2021. Outages. Learn about Enmax culture, salaries, benefits, work-life balance, management, job security, and more. ENMAX employee reviews are equally mixed between very positive and very negative reviews. As people tend to express opinions only when they are either extremely pleased or extremely dissatisfied with their experience, some of customer reviews should be taken with a grain or two of salt. Many negative online reviews of ENMAX have been related to customers unhappy with ENMAX's late/non-payment and collection/disconnection policies. All energy customers should remember to continue monitoring their bills even after signing up for automated payment, as mistakes can happen. EasyMax is an electricity and gas energy plan for residential and small business customers providing competitive rate options with no penalty for cancellation. Even if you don't live within the ENMAX utility service area, you can still sign up for the ENMAX EasyMax program. Our call center is fast paced, results driven, high energy, and a constantly evolving workplace. 11 talking about this. Average salary for ENMAX Customer Service Representative in Calgary: CA$58,996. ENMAX is NOT connected to these phone scammers, and anyone who receives a suspicious phone call from someone claiming to be from ENMAX should report it immediatelly to the Alberta Utilities Commission by telephone or email (find out what to do when you have a complaint or suspect malpractice regarding your energy supply). Additionally, specialized billing and data management solutions to industrial customers, primarily in the … Welcomes customers warmly and meets their banking service … ENMAX—a company with 100 years of experience delivering electricity to Calgarians—improves their customers' digital experience. Customer Service Representative hourly pay at ENMAX can range from $24 - $31. Contact ENMAX for EasyMax billing questions. Customers are free to purchase natural gas services or electricity services from a retailer of their choice. The UCA office will be closed from Thursday, December 24, 2020 through Friday, January 1, 2021. You can do that by calling ENMAX customer service (310-4010) or visiting its website. ENMAX is on for you. Customers are free to purchase natural gas services or electricity services from a retailer of their choice. Phone scams involving ENMAX have been reported in January 2015, in which ENMAX customers are being threatened over the phone of having their electricity cut off iff they do not immediately pay a supposedly overdue bill. ENMAX Values - Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation. Feel free to contact customer service. Your contract will be continued if your new address is in an ENMAX service area, but if you move out of the province (or to an area not served by ENMAX), your contract will end on the date of your move. That works out to a total of $84.18. ENMAX was the subject of controversy over executives' compensation in 2010/11, though the company has since made changes including shuffling up the Board and reducing executive salaries by 20%. Contact Us. Some customers have complained about a lack of communication on ENMAX's part, including not receiving bills, or warnings of impending service disconnection. In March 2014, Global News ran a story about an ENMAX business customer who faced an almost $1000 monthly bill after a billing mix-up. As an ENMAX Customer Service Representative, y ou will represent the ENMAX brand by delivering exceptional customer service as a trusted advisor to Albertans … Consumer complaints and company contact information. Search 8 Enmax jobs now available in Calgary, AB on Indeed.com, the world's largest job site. Customer care: 310-2010 (toll free). To launch a new online brand and reduce customer care call centre volume, through a new self-service digital customer portal. Phone Numbers and Contact Information, Call 403-553-4601 during office hours, otherwise call 9-1-1 for emergencies, Call Ponoka Town Office at 403-783-4431, otherwise call 9-1-1 for emergencies, Contact The City of Red Deer at 403-342-8274 (from 8 a.m. to 4:30 p.m.) or 403-348-5700 (after hours), Call the ENMAX Power Meter Shop at 403-514-3744. Wastewater and Drainage is calculated at 62.62% of the monthly water fee, which works out to $52.71, for a total LIFETIME water usage of $136.89. ENMAX Encompass Inc., a subsidiary of ENMAX Corporation, provides billing and customer care services to residential and small commercial customers. According to ENMAX, EasyMax customers are able to cancel their agreement, without consequence, with one month’s notice. We have gone through various customer reviews for ENMAX in order to evaluate the customer experience with ENMAX. For EasyMax, ENMAX charges no early exit fees when given at least one month's notice. Ɨ You can switch between fixed and floating rates once per month either online … In this article we summarize the customer experience with ENMAX, including ENMAX offers, terms and conditions, customer reviews, and more. Many people on fixed incomes (especially senior citizens) in Alberta or just middle class have difficulty paying their Hydro bills, Enmax in response starts penalizing for each time a person cannot make a full payment. Power Outages Cardston. Residential Customer Care For electricity, natural gas, municipal services (if billed by ENMAX), and account and billing inquiries. 310-2010 or 1-877-571-7111 (Outside Alberta) The repairing technician came around 6:00 pm and replaced the thermostat, and then the furnace works. These often detail special cases, though retail customers in the Calgary RRO area should be aware that they may be switched to paying the RRO rate if they are behind on bill payment (and in this case will be charged a security deposit). Contact us. 127 talking about this. Read the latest user reviews about Enmax in Canada, Alberta. As an ENMAX Customer Service Representative, y ou will represent the ENMAX brand by delivering exceptional customer service as a trusted advisor to Albertans for their energy needs. ENMAX Emergency Numbers for Cardston, Crowsnest Pass, Fort Macleod, and Ponoka. Customers can cancel their plan by contacting ENMAX Customer Care at 310-2010 (or toll-free at 1-877-571-7111 (find ENMAX Customer Care hours). Although this role primarily works at ENMAX Place (141 - 50th Avenue SE, Calgary, AB), for now you'll be required to work remotely. Other customers have also mentioned poor customer service with respects to making payment arrangements. ENMAX business customer who faced an almost $1000 monthly bill after a billing mix-up. You can call ENMAX at +1 403 514 6100 phone number, write an email, fill out a contact form on their website www.enmax.com, or write a letter to ENMAX, 141 50 Ave SE, Calgary, Alberta, T2G 4S7, Canada. ENMAX charges $20 for any dishonoured payments (bounced cheque, NSF, etc). ENMAX customers, along with several customers of other RRO companies in Alberta, have been the subject of several phone scams over the years. This estimate is based upon 5 ENMAX Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Power Outages Fort Macleod. On Oct 3, 2012, I called Enmax customer service around 1:00pm since my house furnace did not work properly. Slightly confused by your energy bill? ENMAX has won awards for its call centre performance since 2010, and a few positive customer reviews have mentioned its good quality customer service, particularly with respect to other energy suppliers. The typical ENMAX Customer Service Representative makes $28 Per Hour. This charge applies to both RRO and retail customers. Customers can cancel their plan by contacting ENMAX Customer Care at 310-2010 (or toll-free at 1-877-571-7111 (find ENMAX Customer Care hours). Source: www.enmax.com/home/electricity-and-natural-gas/easymax. To date Enmax has over-billed us $385.85 since April 2009. Call 403-553-4601 during office hours, otherwise call 9-1-1 for emergencies. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). To schedule an appointment, fill out the service request form or call the Customer Assistance Centre at 310-5678 toll-free. Some customers have also complained about high prices on their bills (customers on the RRO or paying variable rates). ENMAX is a Calgary-based electricity electricity generation, transmission, distribution, and marketing company that offers both retail and regulated rate option rates for electricity, and retail contracts for gas. 1-855-333-9473. ENMAX charges a one-time 3.25% late payment penalty on total current charges. 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