In the rare cases that parcels are logged as "missing" after an analysis by the system, the software allows a quick check of exactly where the parcel went missing along the way. Find Missing Mail. The shop insist dpd picked up the parcel and DPD are saying they can't track it but will launch an investigation ( not getting my hopes up) to try and track it down. The parcel was 'repacked to keep the content safe, but during this process some contents went missing'.The items are declared lost.They asked for a list of the missing items with their value and what amount we claim for. When mail is lost or delayed, we want to find it. Today in the morning, I called DPD wondering why the computer was still stuck in a certain warehouse since the 19th, their answer, to my surprise was that as it seems, my parcel was lost. DPD and the local counterpart concluded their investigations. If the PC is lost. DPD Missing package. DPD only grants permission to use the system to request the status of parcels which have been submitted by you, or by third parties on your behalf, to DPD for transport and delivery. Button62 Posts: 8,463. Please contact your sender for your parcel number, or alternatively please click on the link in your SMS or email notification. If our driver has left a calling card like the one shown above, you can enter the calling card number which is located in the circle highlighted. HI all, I’ve have recently been put in a awkward situation regarding a package from Ebay and no receipt of that package. If you haven't seen any new scans in Track and Trace for a few days, we would like to investigate the missing parcel. If a seller agrees to deliver goods to you, they are under an obligation to do so. I ordered the items a good 2 weeks ago (14th April) and recently contacted the sender for a ETA on the arrival of the package. Inform the sender of your parcel that your parcel is missing so that they can start an investigation with our help. It may be that your parcel has been delayed. Dwain McDonald, the chief executive of parcel delivery company DPD, has been sacked from his £1m-a-year job with “immediate effect” after an unspecified “internal investigation”. Forum Member ... Not sure if it's true but I think Royal Mail may monitor if an address have a high number of reported lost parcel in case of ebay/paypal scammers. The company refused to explain why McDonald had been asked to leave the firm, or provide any details as to the nature of the investigation. I instantly emailed the technician that has been helping me with the refund claim in order to ask for an investigation. Have no worries, the police will not consider you a suspect and you won't get a knock on the door from an investigating officer. Afterwards, they compensated in whole, so - happy end. Parcel Number. Whether you are sending it or receiving it, your mail is important to you and the U.S. Posted 27th Apr 2016. If you think your package or mail is lost or delayed, follow these steps to help us find your mail. I’d imagine PCS can’t do anything until DPD completes their investigation as the PC will be insured, and if found lost or missing DPD will be liable for it. Whatever the result of the investigation is, (unless they find it of course) he'll be giving me a refund eventually. When I dropped the parcel off the shop keeper gave me a slip with a dpd reference number on it and the barcode which was on the same slip was stuck on the box and then scanned. DPD will be able to confirm once I’ve finished there investigation which they will then contact PCS to inform the outcome who will then contact you. 0. Postal Service ®. Calling Card Number. 0. The system accessed for monitoring parcels with DPD Tracking, and the information acquired for monitoring parcels through Tracking, are the private property of DPD. Dwain McDonald, the chief executive of parcel delivery company DPD, has been sacked from his £1m-a-year job with “immediate effect” after an unspecified “internal investigation”. If the parcel goes missing, they are at liberty to report it as a crime to the police but the message you have been sent is just nonsense. deleted1481559 21.